Date posted: 24 September 2007

Field Service Engineer/Laser Systems Engineer: North America and Mexico

Reports to: Customer Support Manager, North America

Location: Dallas, TX

The primary focus of this position is to provide the highest levels of systems engineering support to our customers throughout the territory. This will include installation, preventative and corrective maintenance, customer training, troubleshooting of laser, electrical and electronic systems, mechanical systems, cooling systems and a variety of other technical support activities.

• Provide customers with on-site repair and maintenance support
• Provide customers with telephone technical and fault finding support
• Deliver customer training as required
• Carry out installations from planning through customer acceptance
• Ensure that on-site, and office based, customer files are kept up to date, including service records and any other documentation
• Identify opportunities for improvement. This to include product design and business process improvements
• Work with the Sales Management Team to identify and develop sales opportunities
• Provide specialist support to other Spectrum Teams as required
• Act as a team player by willingly helping in any area of the business in support of customers, suppliers, or colleagues
  

Candidate fulfilling this role must demonstrate the following characteristics:

Action Oriented – A self-starter with the determination to complete assignments on time and to budget.

Problem Solving – Ability to analyze complex problems by breaking them down into components and identifying the key/underlying issues. A systematic approach resulting in timely and effective resolution of technical problems.

Communications – A key communicator of information and knowledge, internally and externally.

Initiative – Able to work alone and take decisions and risks to serve our customers. Often under great pressure to achieve early results.

Effective Use of Time – An understanding on how to maintain focus on what is important, and to prioritize activities in line with customer and business needs.

Required: A broad engineering knowledge consistent with the need to diagnose faults, repair, maintain, promote, operate, and train customers.

Desired: Bachelors/Associates degree from an accredited college in a technical discipline, or equivalent experience/combined education, with 2 years of professional field service experience. Experience with optical or laser technologies a plus. Prior military experience a plus.

A willingness to travel as needed in response to our customer’s needs is essential. United States Passport is required for occasional International travel.

For Serious consideration, please email your resume to: esalinas@spectrumtech.com or fax to: (817) 442-9448